Customer Support: How fast do you respond to problems?
No technology system is perfect, and occasionally your employees will encounter an issue that requires assistance to resolve. Sometimes these issues are severe, and you need help fast. If you can't get a quick resolution, productivity stops. If your business relies on billable hours, revenue also stops. To make matters worse, idle hourly workers are still on the clock, eating into your profits. The mission of our support team is to ensure you get help when you need it. Tickets are prioritized to ensure the most severe issues are handled first. Our team can make sure all issues are addressed promptly.